> For the complete documentation index, see [llms.txt](https://docs.bxbapp.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bxbapp.com/docs/for-customers/app-support.md). # App Support Need help with BXB: Support Black Businesses? You're in the right place. ### Contact us **Email:** **Response time:** we aim to reply within 1–2 business days. When reaching out, it helps to include: * The email address on your BXB account * Your device (iPhone/Android) and app version (found in **Profile → Settings**) * A screenshot of any error message you're seeing ### Frequently asked questions #### Getting started **How do I create an account?** Sign up from the login screen with your email and password, or continue with Google or Apple. You'll be asked to verify your email before you can start submitting receipts or joining missions. **I forgot my password. How do I reset it?** If you signed up with Google or Apple, sign in using that same provider — there's no separate BXB password to remember. If you signed up with email and password and can't get back in, email us at and we'll help you regain access. **Why am I seeing "Network request failed" when I try to log in?** This usually means your device can't reach the internet or our servers are temporarily unavailable. Check your Wi-Fi/cellular connection and try again. If the problem continues, contact us with your device and app version. #### Exploring businesses **How do I find Black-owned businesses near me?** Use the **Explore** tab to search or browse by category (Food & Drink, Retail, Beauty, Services, and more). Tap a listing to see hours, updates, and reviews. **I want to leave a review — how does that work?** Open a business listing and go to the Reviews tab to rate and write about your experience. You can flag a review if you believe it violates our guidelines. **A business's information looks wrong. How do I report it?** Contact us at with the business name and what needs correcting, and we'll get it updated. #### Receipts & impact tracking **How do I log a purchase?** Snap a photo of your receipt, then confirm the business, category, amount, and date. Once submitted, it counts toward your personal spending impact. **Why hasn't my receipt been counted yet?** Receipts are matched to a business record before they count toward your impact totals — this is usually instant, but can occasionally take a little longer. If a receipt hasn't updated after 24 hours, contact us. #### Missions & community **What are missions?** Missions are challenges you can join from the **Missions** tab to support Black-owned businesses in specific ways — completing one earns you progress toward your streaks and impact stats. **What do the Impact, Streaks, and Explorer leaderboards mean?** These live under the **Community** tab. Impact reflects your tracked spending, Streaks reflects your consistency over time, and Explorer reflects how many different businesses you've supported. **How do referral codes work?** Tap the **+** button on the tab bar and choose **Invite a friend** to share your personal invite link. If someone shared their code with you, you can enter it during sign-up (or from the same invite screen) to credit them. #### Account & privacy **How do I download a copy of my data?** Go to **Profile → Settings → Download My Data**. We'll email you a copy of your account data. **How do I delete my account?** Go to **Profile → Settings → Delete My Account**. This permanently removes your account and data and cannot be undone. **Where can I read your Terms of Service and Privacy Policy?** * [Terms of Service](https://docs.bxbapp.com/docs/for-everyone/terms-of-use) * [Privacy Policy](https://docs.bxbapp.com/docs/for-everyone/privacy-policy) #### Troubleshooting **The app is crashing or freezing.** Try force-quitting and reopening the app, then check the App Store/Play Store for a pending update. If the issue continues, email us with your device model, OS version, and app version, plus a short description of what you were doing when it happened. *** Still stuck? Email **** and we'll help you out.