Guidelines for Customers
BXB helps you discover the perfect black-owned business or service tailored to your requirements. Effortlessly navigate our extensive UK directory of black-owned business and service providers across various industry categories using keywords or locations. Our platform simplifies the process of prioritising black-owned businesses.
When to write a review
Share a review only if you've recently had a genuine interaction with the business.
Writing a review based on incentives, such as discounts, rewards, gifts, or bonuses, is prohibited. Such offers can compromise the authenticity of a review. Should you encounter them, report to us at support@bxbapp.com.
All feedback, be it a brief call, an online purchase, or a physical store visit, is valuable to the BXB community.
Ensure your feedback is based on experiences from the past year. While nostalgic tales are entertaining, current feedback helps potential customers get a sense of a business's present standards.
Maintain review integrity
Never fabricate or write reviews on behalf of someone else. Ensure it's your personal experience.
Avoid writing reviews if you have personal affiliations or conflicts of interest with the business.
Accepting incentives to manipulate reviews is strictly against our guidelines.
Document your interactions
Retain any evidence of your dealings with the business, for example, a receipt, order confirmation, screenshot of your chat with online customer service. This might be required for review verification.
Be respectful
Maintain a respectful tone. Refrain from sharing harmful, misleading, discriminatory, or defamatory content.
Understanding defamation
Strive for clarity in your reviews without causing undue harm to reputations. Share factual experiences and let readers infer. Remember, BXB is a platform for sharing reviews, not resolving disputes or legal matters.
Avoid unwanted promotions
Your review should focus on your experience. Avoid promotional material, links, or unrelated references.
Protect privacy
Never share sensitive personal information, be it yours or someone else's. This includes names, contact details, or any identifiable data. We want the privacy and safety of yourself and others to be respected and protected.
Verify business details
Ensure you're reviewing the correct business. Mistakes can lead to confusion for other users.
User account management
One user account per individual is permitted. Your profile must genuinely represent you, devoid of inappropriate content. Remember, your profile is public! Multiple accounts or violations can lead to deletions. Your account must be linked to a valid, permanent email in case with need to contact you.
Manage your reviews
You hold ownership of your reviews, enabling you to edit or delete them. If sharing multiple experiences, avoid spamming with repeated reviews.
Community monitoring
Flag suspicious reviews. If a review is flagged, we'll assess its adherence to guidelines and act accordingly.
Non-negotiables
Blatant misuse can result in review or account deletion. We're proactive in identifying suspicious reviews and taking corrective actions.
Final discretion
These guidelines provide general direction. BXB holds ultimate discretion in interpreting and applying these principles. They're subject to change. If you’d like more detailed information about how we work, you’re welcome to reach out to us at support@bxbapp.com
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